Contact Briskelo for assistance with products, orders, payments, delivery, returns, or refunds.
Telephone
+44 7788 296377
Business Contact Address
Briskelo
Robin Hood
Swansea
SA1 3US
United Kingdom
Customer Service Hours
Monday–Friday, 9:00 a.m.–5:00 p.m. UK local time, excluding bank holidays in England and Wales.
UK local time means Greenwich Mean Time during winter and British Summer Time during summer.
We aim to reply to emails within 2 business days. Enquiries received outside our service hours will be reviewed during the next business days.
Help With an Order
Please include your order number, the email address used at checkout, and a description of your enquiry.
For damaged, defective, or incorrect items, photographs can help us investigate, but we will consider other reasonable evidence where photographs are unavailable.
Do not send full payment card details, passwords, or payment verification codes by email.
Returns and Cancellations
You can notify us of a cancellation or request a return by email, telephone, or post using the contact details above.
Please contact us for return routing instructions before sending goods. A statutory cancellation does not depend on receiving our approval.
Complaints
If you are dissatisfied with a purchase or our service, contact us with the relevant details and the outcome you are seeking. We aim to acknowledge complaints within 2 business days and explain the next steps.