Briskelo accepts returns of defective and non-defective products as described below. This policy supplements your statutory consumer rights.
Our 30-Day Return Period
You may notify us that you wish to return an item within 30 calendar days after delivery.
For an order delivered in separate instalments, the period begins the day after you receive the final item in that order.
Once you notify us, send the goods back within 14 calendar days. If our return instructions are delayed, we will extend our voluntary return deadline accordingly.
Your Statutory Right to Cancel
For ordinary goods bought online, you have a statutory right to cancel without giving a reason during the 14 days following delivery and then return the goods within a further 14 days.
You can cancel by sending any clear statement by email or post, or by contacting us by telephone. No particular form or prior approval is required.
Condition of Returns
During the statutory cancellation period, you may inspect goods as you would in a shop. We may make a lawful deduction for loss in value caused by handling beyond what is necessary to establish their nature, characteristics, and functioning. Missing packaging does not automatically remove your cancellation rights.
For change-of-mind requests made on days 15–30 under our extended policy, goods must be unused, complete, and in their original condition with product packaging and included accessories.
These conditions do not restrict remedies for faulty or misdescribed goods.
How to Arrange a Return
Contact tedcolo57@hotmail.com or call +44 7788 296377 with your order details and the items you wish to return.
We normally respond within 2 business days with instructions and the appropriate return destination. Please retain proof of posting.
If you have already notified us within the applicable period, a delay in our response will not invalidate your request.
Return Costs
For change-of-mind returns, you pay the direct return postage charged by your chosen carrier. We recommend a tracked service.
For faulty, damaged, or incorrect goods, Briskelo covers reasonable return costs through a prepaid label, collection, or an agreed reimbursement.
We do not charge a restocking fee.
Faulty, Damaged, or Incorrect Goods
Goods must be of satisfactory quality, fit for purpose, and as described. You generally have a short-term right to reject faulty goods within 30 days and obtain a refund. After that, repair, replacement, price reduction, or a final right to reject may apply, depending on the circumstances. Your rights can continue beyond our voluntary return period.UK consumer rights guidance
Contact us when you identify a problem. We will explain the available remedy and arrange any necessary return. Original packaging is not a condition of exercising rights for faulty goods.
Refund Timing
For cancellation returns, we refund without undue delay and within 14 calendar days after receiving the goods or evidence that you sent them back, whichever is earlier.
If we agree to collect the goods, we will not withhold the cancellation refund pending their return and will refund within 14 calendar days of your cancellation notice.
We apply the same return refund timetable to eligible requests under our extended 30-day policy.
For a faulty-goods refund, we refund without undue delay and within 14 calendar days of agreeing that you are entitled to it.
Refund Amount and Method
Refunds are made to the original payment method unless you expressly agree otherwise, without a refund fee.
For a full cancellation, we refund the item price and any standard outbound delivery charge. Standard delivery is currently free. Any lawful deduction for excessive handling will be explained.
Your bank or payment provider may take additional time to display an issued refund.
Exchanges
We do not offer direct change-of-mind exchanges. Return the original item and place a new order for the replacement you want. This does not affect a statutory right to replacement of faulty goods.
Cancellation Before Dispatch
Contact us immediately if you wish to cancel before dispatch. If dispatch has not occurred, we will cancel and refund your payment within 14 calendar days of notification.
If dispatch has already occurred, your applicable cancellation and return rights remain available.
Contact
Briskelo
Robin Hood, Swansea, SA1 3US, United Kingdom
Email: tedcolo57@hotmail.com
Phone: +44 7788 296377
Please contact us for the correct return destination before mailing goods.