This Privacy Policy explains how Briskelo handles personal information when you browse our store, place an order, or communicate with us.
Who Is Responsible for Your Information
For the processing described in this policy, Briskelo acts as the data controller.
You can contact us at:
Briskelo
Robin Hood, Swansea, SA1 3US, United Kingdom
Email: tedcolo57@hotmail.com
Phone: +44 7788 296377
Information We Collect
We collect information necessary to operate our store and assist customers, including:
- Contact details, such as your name, email address, telephone number, and delivery and billing addresses.
- Purchase information, such as ordered products, order values, delivery updates, returns, and refunds.
- Payment-related records, such as transaction references and payment status. Payment credentials are processed through the payment services available at checkout.
- Messages and documents you provide when contacting us.
- Technical information, such as IP address, browser, device information, and website activity.
- Communication preferences and records of consent.
Information comes directly from you, from your interaction with our website, and from payment and delivery providers supplying transaction or shipment updates.
Why We Use Information
We use information for the following purposes and lawful bases:
- Orders and customer service: To process purchases, arrange delivery, handle returns, and answer purchase-related questions. Our basis is performing a contract or taking steps at your request before entering one.
- Legal records: To meet applicable accounting, tax, and other legal requirements. Our basis is compliance with legal obligations.
- Security and administration: To protect the store, investigate fraud, resolve disputes, and maintain reliable services. Our basis is our legitimate interest in operating and protecting our business, balanced against your rights.
- Optional marketing: To send promotional emails when you have opted in. Our basis is consent.
- Optional cookies: To use nonessential analytics or similar technologies when you have agreed to them. Our basis is consent.
If necessary order or delivery details are not provided, we may be unable to complete your purchase.
Who Receives Information
We disclose relevant information to providers that support website hosting, payments, deliveries, customer communications, IT security, and professional accounting or legal services.
These recipients receive information appropriate to their functions. Some, including payment providers, may also process information as independent controllers under their own privacy notices.
We may disclose information where legally required, to protect legal rights, or in connection with a business transfer subject to applicable data protection requirements.
We do not sell personal information or disclose it to third parties for their own direct marketing.
Cookies
We use essential cookies to support functions such as the shopping basket, checkout, and website security.
Optional analytics or advertising cookies, if offered, are used only after you consent. You can refuse optional cookies without losing access to basic shopping functions.
Where optional cookies are used, information about their providers, purposes, and duration is presented in the cookie controls. You can change your choice through those controls. Browser settings also allow you to manage stored cookies.
Marketing Preferences
You can withdraw marketing consent at any time by using the unsubscribe option in an email or contacting tedcolo57@hotmail.com.
Withdrawal does not affect the lawfulness of earlier processing. Necessary order and service messages may still be sent.
International Transfers
Some providers may process information outside the United Kingdom. Where a restricted international transfer occurs, we use an applicable UK adequacy arrangement or appropriate safeguards, such as a UK International Data Transfer Agreement or UK Addendum, as required.
Contact us for information about the safeguards relevant to your information or to request a copy, subject to necessary redactions.
Retention
We keep information for as long as necessary for its stated purpose.
We determine retention by considering order fulfilment, customer service needs, applicable recordkeeping duties, dispute limitation periods, fraud prevention needs, and consent preferences.
Information that is no longer required is deleted or anonymised. We may retain a minimal suppression record to ensure that marketing opt-outs continue to be respected.
Your Rights
Depending on the circumstances, you may request access, correction, erasure, restriction of processing, or transfer of your information.
You may object to processing based on legitimate interests and may object to direct marketing at any time.
Where processing depends on consent, you may withdraw that consent.
To exercise your rights, contact tedcolo57@hotmail.com. We may request information reasonably needed to verify your identity. We normally respond within one calendar month, subject to lawful extensions or other applicable timing provisions. Exercising your rights is normally free of charge.
Automated Decisions
Briskelo does not use solely automated decision-making that produces legal or similarly significant effects on you. Payment providers may apply their own security and authorisation checks under their own terms and privacy notices.
Security
We apply reasonable technical and organisational safeguards to protect personal information. No online service can guarantee absolute security.
Children
Our store is intended for adults and is not directed at children. If you believe a child has supplied personal information without appropriate authorisation, contact us so we can investigate.
Privacy Complaints
You may raise privacy concerns directly with us. You also have the right to complain to the UK Information Commissioner’s Office through its complaints service. You do not have to contact us first.
Updates
We may revise this policy when our practices or legal obligations change. Material changes will be communicated where required. A revised policy does not itself authorise new processing that requires your consent.