This policy explains Briskelo’s delivery coverage, costs, and estimated times.
Delivery Locations
We deliver to physical residential and business addresses in England, Wales, Scotland, and Northern Ireland.
We do not currently deliver outside the United Kingdom, to the Channel Islands, the Isle of Man, BFPO addresses, or PO boxes.
Shipping Charges
Standard shipping is free for all eligible orders, with no minimum order value.
There are no additional remote-area surcharges. For accepted orders, any necessary import duties or clearance charges are covered by Briskelo; customers will not be asked to pay additional import fees on delivery.
Order Processing
Processing normally takes 1–3 business days after successful payment.
The daily order cutoff is 2:00 p.m. UK local time. Orders received after this time, at weekends, or on bank holidays are treated as received on the next business day.
For these estimates, business days mean Monday–Friday, excluding bank holidays in England and Wales.
Transit and Total Delivery Time
Standard transit normally takes 5–8 business days after dispatch.
The estimated total delivery time is 6–11 business days, including processing and transit. For orders received after the cutoff, this estimate begins on the next business day.
UK local time follows GMT or BST as applicable.
Tracking
We send a dispatch notification to the email address provided at checkout. Available tracking details are included so you can follow the shipment.
Tracking may take up to 2 business days to show its first carrier update.
Delays
If we become aware of a material delay, we will explain the revised estimate and your available options. We will not treat silence as agreement to an indefinite delay.
Unless a different delivery period has been expressly agreed, we will deliver within 30 calendar days of the contract being made. Your statutory rights regarding late delivery remain unaffected.UK distance-selling guidance
If an agreed essential delivery date is missed, or we refuse to deliver, you may have the right to end the contract immediately. In other cases, you may give us an appropriate additional delivery period and cancel if we fail to meet it.
Address Changes
Please check your address before ordering. Contact us promptly if a correction is needed.
We will update the address before dispatch where possible. Once an order has shipped, changes may not be possible.
If a customer-supplied address error causes a return, we will discuss refund or reshipment options. Any additional reshipment charge will be agreed in advance. We cover costs caused by our own addressing errors.
Lost or Damaged Parcels
If your order is missing, damaged, or marked as delivered but cannot be found, contact us.
We will investigate with the carrier and arrange an appropriate remedy. You do not have to pursue the carrier yourself to obtain assistance from us.
For deliveries arranged by Briskelo, goods remain at our risk until they are physically received by you or a person you identify to accept delivery, other than the carrier.
Separate Packages
An order may arrive in more than one package. We will provide available shipment information, and no extra standard delivery charge will apply.
Contact
Briskelo
Email: tedcolo57@hotmail.com
Phone: +44 7788 296377
Business contact address: Robin Hood, Swansea, SA1 3US, United Kingdom